Our Rent Assurance

Making sure your rent gets paid on time every month is a big deal. For most of us, it’s our largest monthly financial payment. We’ve built out the most convenient and secure way to pay your rent and we’ll stand behind the integrity of our platform any day of the week.

That’s why we’re proud to offer all renters our Rent Assurance.

If your rent arrives late and you are charged a late fee:

You will be reimbursed up to $50 for those charges. Please provide us with documentation for the late fee so that we can reimburse accordingly.

If your rent doesn’t arrive at all:

Don’t panic. We will reimburse you up to $50 in late fees, and we’ll re-issue your rent payment with expedited shipping to your landlord.

Our Terms of Service outlines how to file a claim in the event there's a problem with your rent payment

We strive to make the process of filing a resolution easy on you. When you file a payment resolution to [email protected], we will get back to you within just a few business hours.